By: Elizabeth Landry
In the post-Covid-19 pandemic 
world, healthcare continues to evolve with new challenges and innovations alike. Nephrology Associates of Syracuse, PC (NAS) has been on the forefront of the treatment and management of kidney disease in Central New York for more than 45 years and remains dedicated to addressing challenges in healthcare head on while also utilizing the latest in medical technology.
At the practice’s main office located on Buckley Road in Syracuse and at several satellite offices located in nearby communities, NAS offers access to high-quality, specialized kidney care when
patients are referred by their primary care provider. The office’s five dedicated physician owners and seven advanced practitioners are all experts in the field of kidney care, working with patients one-on-one to deliver
personalized care for each individual. The team also provides hospital care at Crouse Hospital and St. Joseph’s Hospital Health Center in Syracuse, offers hemodialysis care at six locations in Onondaga County, and facilitates home hemodialysis and peritoneal dialysis at the DaVita and Fresenius Dialysis home/PD centers.
The team at NAS works collaboratively to ensure patients receive superior nephrology care, while actively participating in programs and medical enhancements that make managing kidney disease more efficient for patients, help lower overall costs, and that are aimed at decreasing hospitalizations. Although keeping all factors in balance can be a challenge, the NAS team is confidently rising to the occasion and continues to demonstrate a strong commitment to excellence in the field of kidney care.
CATCHING KIDNEY DISEASE – Early is Critical
For many years, NAS has worked to educate patients about kidney disease – in fact, the practice’s vision statement specifically includes “efforts to increase awareness and early detection.” Kidney disease is often described as a “silent killer” and many of the physical symptoms of the disease aren’t recognized by the general population until the disease has severely progressed, unfortunately, as nephrologist Philip Ondocin, MD, who joined the practice in 2002, explained.
“Patients won’t know they have kidney disease unless their blood or urine is checked,” Dr. Ondocin said. “Oftentimes, people just equate kidney function with urine output. Patients will tell us they’re making a lot of urine, but even still they may not be clearing toxins. So, it’s only through a physician or provider visit with blood work and urine tests that we can identify how well the kidneys are functioning. Kidney disease is largely asymptomatic until it’s very late, so people need to be screened.”
Along with screening for kidney function, primary care referrals to NAS are also imperative in catching kidney disease before it progresses. The NAS providers have strong relationships with local referring physicians and providers, and they encourage all patients who have learned of a potential risk for kidney disease to heed new-patient referrals and not delay meeting with a nephrologist to determine an individualized kidney care plan.
To make the referral process more efficient and help ensure new patients can be seen as soon as possible, NAS has partnered with Phreesia, a vendor partner, which provides an online dedicated new patient referral toll-free fax line and online new referral submission form. NAS nephrologist Antoine Azar, MD, who’s been with the practice since 2016, described how these tools that help streamline new referrals are complemented by the strong communication between office staff and providers to help ensure patients are seen in a timely manner and with urgency that matches the severity of their kidney health concerns.
“Phreesia is a tool that helps with rapid review of new referrals, but our front office staff is also educated about knowing when to check with providers if they notice something is off with the referral,” explained Dr. Azar. “They know that if they see a referral with higher creatinine, which means worse kidney function, they need to check with a physician. Every day in the office there’s a physician available they can confer with. We always try to risk stratify the referrals, so for more stable patients we can usually see them within a few weeks, but for more urgent referrals we can usually see patients within a week.”
Dr. Azar added that the practice is also careful not to accept referrals for patients who don’t currently need to be seen by a nephrologist. “Sometimes we’ll find that a patient may need to be seen by a urologist or a vascular surgeon instead, so in those cases we’re honest with the patient that they were referred to us by mistake. We try to avoid unnecessary referrals in order to save patients time and money, and we make sure to communicate back to their primary care office, so they understand, too,” he said.
VALUE-BASED CARE FOR INCREASED QUALITY AND COST-SAVINGS
One of the biggest challenges facing all physicians who provide care to Medicare and Medicare Advantage patients, in both primary care and specialty care, is the continued decline of the Medicare Physician Fee Schedule.
In looking at data from 2013 – 2023, the Consumer Price Index increased by 29.3% from 2013 to 2023. Inflation adjusted, per-visit Medicare Physician Fee Schedule payments decreased by 12.2% for outpatient office visits and 19.1% for inpatient visits from 2013 to 2023. Adjusted for inflation, national health expenditures increased by 33.9% for physician services from 2013 to 2021. In comparison, Medicare Physician Fee Schedule payments over the same time period, 2013 to 2021, increased by 1.3% for outpatient office visits but decreased by 10.6% for inpatient visits.1 Dr. Ondocin highlighted how the practice works together to face this challenge, which often leads to rising expenses for operations, clinical supplies and more.
“The Medicare fee schedule changes every year and there’s not much we can do about that. Some physician groups like the American Medical Association lobby for adjustments, but it’s really out of our control. Anne Zaccheo, our practice director, is very good at making sure our office runs as lean as possible, which helps sustain our practice considering these challenges. We’re also fortunate to stay in private practice because we’re autonomous and we can care for patients the way we prefer. We still do 20-minute follow up visits and onehour consultations. So, we feel we can maintain the quality of our practice even with the challenges,” stated Dr. Ondocin.
Another way the practice aims to save on costs while still providing high-quality health care to patients is by engaging in several value-based care (VBC) initiatives. NAS has contracted with both KidneyLink and Excellus BlueCross BlueShield REACH Kidney Care, two VBC offerings which seek to prevent unplanned trips to emergency departments and hospitals. While KidneyLink is for patients with traditional Medicare Part B who have stage 4 or 5 chronic kidney disease and those on dialysis, REACH is for Excellus members in Medicare, Medicaid, commercial and those self-insured employers who opt to include the program in their annual benefit offerings.
“These programs focus on patients with advanced kidney disease,”
said Dr. Azar. “So, mainly patients with less than 30% kidney function. We focus on trying to delay progression, delay starting dialysis and delay hospitalizations, which are ways to help save on costs down the road while also ensuring we maintain great care for our patients.”
CONTINUING PROVEN CARE STRATEGIES
Although the practice strives to help patients avoid acute kidney concerns, hospitalizations due to kidney injury and disease do occur. NAS is continuing to prioritize timely, thorough care after a hospitalization, which, as Dr. Azar explained, can help prevent rehospitalizations.
“Care after a hospitalization is very, very important,” he said. “A lot of patients get discharged with medication changes and instruction changes, but they’re so sick at the time and overwhelmed, they don’t follow through. We try to get every one of our patients who end up in the hospital to come and see us within a week, or a maximum of two weeks, after discharge so we can take their blood pressure, see how they’re doing, check their medications, make sure their labs are steady and make sure their kidneys are tolerating any new medications. There are a lot of cases where we catch something a little earlier and have prevented re hospitalization.”
Another program NAS is continuing to offer is Chronic Care Management, also known as Connected Care. Designed to support patients with two or more chronic, life-threatening diseases, this program involves monthly care support through a personalized care manager who reviews medications with patients, makes sure they’re getting their medications refilled, talks to them about weight gain, and much more. Dr. Ondocin shared that the program “is great – it’s kind of like an extension of our practice. All the gathered information is incorporated directly into our electronic health record.”
NEW ADVANCEMENTS TO SUPPORT KIDNEY HEALTH
In addition to continuing these proven programs, the team at NAS is always staying informed on the latest research and innovations in the field of nephrology, such as increased access to home dialysis for patients with acute kidney injury, kidney regeneration technology and policy changes aimed at expanding living donor support for kidney transplants. The practice plans to roll out a new initiative this year called remote patient monitoring (RPM), which provides physicians with real- time, in-home blood pressure and weight status, saving valuable time for patients and physicians alike and helping to prevent emergencies and hospitalizations.
“In nephrology, we manage a lot of hypertension. RPM is the gold standard for managing hypertension in patients,” said Dr. Ondocin. “The blood pressures and weights will be stored with AccuHealth, a new vendor partner, and then shared with us in our electronic health record. So, we’ll actually have real-time home monitoring data for these patients, and we’ll have access to more data points so we can better manage our patients with hypertension.”
While these new ways of managing risk factors and supporting kidney health are exciting, the team at NAS continues to emphasize screening for kidney health concerns and caring for overall health as the primary ways to
prevent or slow down the progression of kidney disease. The National Kidney Foundation recommends regular screenings, following a healthy diet, focusing on hydration, taking medications as directed, managing stress, and exercising as ways that individuals can support their kidney health.
Similarly, for the NAS team, supporting kidney health all comes back to awareness, education, and proactive care.
“We try to educate folks about early detection and prevention of kidney disease, including our referring physicians,” said Dr. Ondocin. “We really try to educate people as much as possible about what their level of kidney dysfunction is, what to look out for, what labs to follow – how to most help themselves. That’s our thing, we just try to keep our patients healthy.”
1https://pubmed.ncbi.nlm.nih. gov/38262816/
To refer patients to Nephrology Associates of Syracuse, P.C. in Syracuse or a satellite location, visit nephrologysyracuse.com/ contact or call 315-478-3311.
It is easy to get stressed from a variety of things.
Denise Baker, BSN, RN, CCM, director of Quality Improvement at Syracuse Community Health (SCH), is a leader with a vision for advancing healthcare access and equity. Known for her thoughtful approach and strategic focus, Baker works tirelessly to address barriers that prevent many patients from receiving the care they need.
For Dr. Nicholas Massa, vice president of medical affairs at Excellus BlueCross BlueShield, collaboration and quality have been cornerstones of his remarkable 25-year medical career. As a dedicated local physician, he began his journey as a graduate, resident, and practitioner of pediatrics at Upstate University Hospital, where he fostered partnerships, developed innovative programs, and prioritized affordability.
Four years ago, CNY Family Care implemented a diagnostic tool for diabetic patients called Retina Vue. “We are very progressive with various types of testing and education,” says Dr. Joseph Augustine, a primary care physician at CNY Family Care.
Dr. John-Paul Mead, medical director at CHP, adds, “With the data, we can see if there’s a problem with a group that isn’t getting tested in the Ithaca area. We can look at that group and ask, what’s the mammogram rate for that subpopulation?’”
She remembers times when her father would stop taking his medication or resist following the doctor’s dietary instructions. “We didn’t have someone to sit and talk to him, like a care management team to have that coordination of care. I think he could have benefited from that,” says Burns. Within a couple of years of diagnosis, her father began dialysis. “The dialysis really did a number on him.”
Knowing what is available to patients and caregivers now, she says, “I think that education (provided by the Excellus BCBS care management team and REACH Kidney Care) would have given my father a better quality of life.”
“Ms. D’s WellBe clinical team collaborated closely with her family as an added in-home resource and when her daughters placed an urgent call to WellBe as her mother was having trouble walking and breathing,” says Nurse Practitioner Liz Vasquez, WellBe’s clinical director. “We were able to recognize signs of congestive heart failure and discussed hospital stabilization or hospice enrollment.”
It’s no secret that physicians live in a pressure cooker of stressors. They want to provide the highest quality care to patients, give the most of themselves to their families and personal life and, all the while, find themselves buried in paperwork and the inexplicable frustrations brought on by the technology required to balance healthcare regulations and insurance red tape.